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General Terms of Sale

Minimum sale:

  • 300 Euros
  • Due to process costs, an extra tax will be charged for lower sales amounts.

Payment terms

  • Advance swift transfer to our bank.
  • Filsa shall receive the total net amount of its pro-forma invoice. The customer will pay any additional costs.

Terms of delivery

All terms of delivery are established in good faith. The delivery will be carried out once Filsa has received the pertinent payment. If, for any reason, the delivery is delayed, it is understood that neither Filsa nor any companies it represents can be held responsible and accept any kind of penalty or pretended liability for any damages caused.

Packaging

Standard packaging is included in our prices.

Transport and delivery

  • DELIVERY according Incoterm 2010: EX-WORKS. All the expenses of the transport and insurance are responsibility of the customer.
  • RISK OF TRANSPORT: the expense and reponsibility of the transport is responsibility of the customer and Filsa has not any responsibility when the products leave our workshop.
  • END OF DELIVERY: the products are definitively delivered to the customer at the moment of the delivery to the transport service at our workshop.

Guarantee

  • Filsa guarantees its products for a period of twelve months from the date of sale. This guarantee covers the repair or replacement of defective parts, materials or equipment attributable to manufacturing defects. The user will be responsible of the shipping expenses of the defective elements to the premises of Filsa installations.
  • The replacement of the defective parts, materials or equipments will not imply an extension of the guarantee period.
  • The parts or equipment which have been manipulated by unauthorized people by Filsa are excluded from this guarantee. also, failures caused by catastrophic or atmospheric reasons like fire, floods, blows or falls are excluded from this guarantee.
  • As Filsa does not carry out the installation of the supplied devices, Filsa can not accept any responsibility for the direct or indirect damages caused by failures or by defective materials or products, nor of any other claim derived there from, unless thus established by the law.
  • To validate the guarantee, the materials or products must be accompanied by the purchase invoice.
  • The customer and Filsa accept the jurisdiction and competence of the Barcelona (Spain) Courts, renouncing any other jurisdiction they could have.

Return of product

  • Any return will be accepted without the previous conformity of our commercial department, which will assign a reference number that has to be included in the packaging delivery note and labels.
  • In the returns will generate a refund, it will be charged a cost due to revision and well put.
  • The customer will be responsible of the shipping expenses and the costs of the transport.
  • In case of return due to a mistake of the delivery or an error by Filsa, it will be accepted carriage by an indicated agency.

Products improvements and corrections

Filsa can make in any moment improvements and corrections of the products, their images, descriptions, technical specifications (weight, measures, technical data,…) which appear in the catalogues and instructions of Filsa. In the same way, Filsa has the right to stop manufacturing and commercialize these products if it considers it appropriate..

Data protection

Under Law 15/1999, 13 and the LSSICE 34/2002, we inform you that your data is included in a file property of Talleres Filsa, S.A.U. The registered information will be used to inform you by electronic media or by post of the news and promotions of the company. Also we inform you that you can exercise the right of access, rectification, modification, cancelation and opposition at C/BERNAT METGE, 33 – 08100 MOLLET DEL VALLÈS (BARCELONA). Email:  filsa@filsa.es  www.aepd.esPayment terms

Contacto

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